Refund policy
30-Day Money-Back Guarantee
Try GRNS with total confidence. If it's not for you, we've got you covered.
The simple rule
Return your first order within 30 days. As long as no more than one tub has been opened (unless it's a single-tub purchase), send back any remaining unopened tubs and we'll refund your original payment in full within 10 business days.
What's covered
- Your first subscription order — Single, Double, or 90-Day
- Standalone one-time tubs
- The 90-Day Reset challenge
What's not covered
Subscription renewals (any interval — monthly, 90-day, or otherwise). Renewals are packed and dispatched in advance to meet delivery timelines, so they can't be reversed once processed. You stay in control from your member portal — pause, skip, or cancel anytime before your next billing date. No fees, no fuss.
6-Month and 12-Month bulk plans. These are not eligible for the 30-day money-back guarantee. They’re covered only for postage/delivery issues and damaged, defective, or incorrect items.
Damaged or incorrect orders
Always covered. Email support@grns.com.au with photos and we'll sort it straight away.
How to request a refund
Email support@grns.com.au with your order number. We'll confirm within 1 business day, send return instructions, and refund your original payment within 10 business days of receiving your return.
