Returns & Exchanges
30-Day Money-Back Guarantee
Try GRNS with total confidence. If it's not for you, we've got you covered.
The simple rule
Return your first order within 30 days. As long as no more than one tub has been opened (unless it's a single-tub purchase), send back any remaining unopened tubs and we'll refund your original payment in full.
Return shipping is at the customer’s own cost, and your refund will be processed once the returned goods have been received by us. Please allow up to 10 business days for the refund to be completed.
What's covered
Your first subscription order — Single, Double, or 90-Day
Standalone one-time tubs
The 90-Day Reset challenge
What's not covered
Subscription renewals (any interval — monthly, 90-day, or otherwise). Renewals are packed and dispatched in advance to meet delivery timelines, so they can't be reversed once processed. You stay in control from your member portal — pause, skip, or cancel anytime before your next billing date. No fees, no fuss.
6-Month and 12-Month bulk plans. These are not eligible for the 30-day money-back guarantee. They’re covered only for damaged, defective, or incorrect items and delivery issues (see below).
Damaged or Incorrect Items
Always covered. If your order arrives damaged, defective, or incorrect, please contact us immediately at support@grns.com.au with photos and your order details. We'll organise a replacement or full refund straight away.
How to Request a Refund
Email support@grns.com.au with your order number. We'll confirm within 1 business day, send return instructions, and refund your original payment within 10 business days of receiving your return.
Shipping
Standard shipping: 4–7 business days. Orders typically dispatch within 1–2 business days of being placed.
- Free standard shipping on orders over $100
- Standard shipping: $6.99 on orders under $100
- Priority courier: $8.99
- Express shipping: $15.99
GRNS is not responsible for carrier delays once your order has been dispatched. For tracked delivery enquiries, please contact Australia Post directly.
Questions?
Email us at support@grns.com.au and our team will get back to you within 24 hours.
