Returns & Exchanges
30-Day Money-Back Guarantee
We stand behind GRNS. If you're not completely satisfied with your first order or initial subscription order, we offer a full 30-day money-back guarantee — no questions asked. You keep the product and we'll process a full refund to your original payment method within 10 business days.
How to Request a Refund
Simply email us at support@grns.com.au with your proof of purchase and we'll take care of the rest. No need to return the product.
Subscription Orders
Initial subscription orders are fully eligible for the 30-day money-back guarantee.
Renewal orders are not eligible for refunds once processed. Because renewals are packed ahead of time and dispatched promptly, reversals are not possible once the order has been confirmed. This does not affect your right to a refund on damaged or incorrect items.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please inspect it upon delivery and contact us immediately at support@grns.com.au with photos and your order details. We'll organise a replacement or full refund straight away.
Shipping
Standard shipping: 4–7 business days. Orders typically dispatch within 1–2 business days of being placed.
- Free standard shipping on orders over $100
- Standard shipping: $6.99 on orders under $100
- Priority courier: $8.99
- Express shipping: $15.99
GRNS is not responsible for carrier delays once your order has been dispatched. For tracked delivery enquiries, please contact Australia Post directly.
Questions?
Email us at support@grns.com.au and our team will get back to you within 24 hours.
